03-03-2013 02:36 PM
can anyone help as this is doing my head in, Ive just received my replacement phone from BB after my other shut down and refused to power back up.
My problem is this when im out of the house and away from our internet router i cannot connect to the internet or get the most recent things up on facebook, i never had this problem with my previous phone so am at a loss.
03-03-2013 02:55 PM
Hi and Welcome to the Community!!
With a strong carrier signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...and to ensure that they have finished moving your account and services over to your replacement BB.