Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
agtsih
Posts: 18
Registered: ‎07-05-2013
My Device: bold 9900
My Carrier: at&t
Accepted Solution

cant download Blackberry app world

I tried to update the blackberry app as i couldnt download apps when i open it. it sends me back to update the bb app world.

 

however i keep getting this msg: Sorry, your session has expired. Please close all of your browser windows and then return to the welcome page.

 

Surely my BB supports App World. and my current plan in Nigeria supports the app wrld. how i can i resolve this?

Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant download Blackberry app world

Hi agtsih

 

If you're having problem with updating BlackBerry world then try it in this manner :

 

On your Homescreen Go to Options > Device > Application Management > Locate and delete Blackberry World from that list .

KB10040  :  How to view or remove installed application on a blackberry smartphone


Once you have deleted Perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then reinsert it back .

Finally use your BlackBerry browser and browse to www.blackberry.com/appworld/download and download the most recent version available .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
Contributor
agtsih
Posts: 18
Registered: ‎07-05-2013
My Device: bold 9900
My Carrier: at&t

Re: cant download Blackberry app world

im still getting the same error message

Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant download Blackberry app world


agtsih wrote:

im still getting the same error message


Hi there ,

 

Have you first deleted BlackBerry World from Options > Device > Application Management ?

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
Contributor
agtsih
Posts: 18
Registered: ‎07-05-2013
My Device: bold 9900
My Carrier: at&t

Re: cant download Blackberry app world

i have deleted and rebooted the phone.
*sad*
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant download Blackberry app world

So after reboot you used your BlackBerry browser to browse through that link but still getting the same error ?

 

Are you downloading over your Mobile network or over wifi ? 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
Contributor
agtsih
Posts: 18
Registered: ‎07-05-2013
My Device: bold 9900
My Carrier: at&t

Re: cant download Blackberry app world

over mobile network. i dont use wifi
Please use plain text.
Contributor
agtsih
Posts: 18
Registered: ‎07-05-2013
My Device: bold 9900
My Carrier: at&t

Re: cant download Blackberry app world

it is working now!!!!
thank you!!!
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant download Blackberry app world

Hi there ,

 

If you can manage or locate a wifi zone then try it again , I hope it will help , Or meanwhile as a workaround try it using your Computer :

 

KB31325 : How to install or update the BlackBerry App World application using a Computer system.

 

 

Good luck.

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant download Blackberry app world


agtsih wrote:
it is working now!!!!
thank you!!!

Hey agitsih

 

That's great .. Enjoy :smileyhappy:

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.