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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎12-15-2012
My Device: Bold 9700
My Carrier: Rogers

changing my device password


I  have a bold 9700. How do I go about changing my device password.   Without this I am unable to connect to my desktop and update my phone.

Hall of Famer II
Posts: 51,945
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: changing my device password

Hi and Welcome to the Community!


Please refer to this KB:

  • KB00588 Password security for the BlackBerry smartphone

From your description, it is this user-controlled device lock password that you are asking about. But, your post confuses me a bit...for it's the exact same password you must enter when you connect to your PC. Is that not working perhaps? Or do you truly not know your device lock password?


Good luck and let us know!

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