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BlackBerry® Bold™

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New Contributor
kofiamofa
Posts: 2
Registered: ‎02-21-2013
My Device: bold 9930

charging bold 9930

my blackberry bold 9930 will not power up when the phone goes off but charges when the phone is on. when i connect a charger to it the red light come on and the charging icon shows but it doesnt charge. and when i leave it overnight, the icon still remains on it, but when i put the battery in someone elses phone it powers up in about 5 minutes. ive tried a hard reset and even updated the phone but the problem is still there. can i get help with this??

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: charging bold 9930

Hi and Welcome to the Community!

 

It sounds like you've completed parts of these diagnostic attempts, but perhaps not all. Please confirm...

 




Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
kofiamofa
Posts: 2
Registered: ‎02-21-2013
My Device: bold 9930

Re: charging bold 9930

ive tried it but it diddnt work...

Hall of Famer II
sdgardne
Posts: 48,784
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: charging bold 9930

Well...the first half, I could see an "it diddnt work" (sic) result. But the second part is a bit more detailed than that. For that second part, an "it diddnt work" (sic) result would mean that neither BB worked with either battery...unlikely. So please clarify exactly what you attempted and exactly what the results were of each attempt.

Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code