BlackBerry® Bold™

[kofiamofa]

my blackberry bold 9930 will not power up when the phone goes off but charges when the phone is on. when i connect a charger to it the red light come on and the charging icon shows but it doesnt charge. and when i leave it overnight, the icon still remains on it, but when i put the battery in someone elses phone it powers up in about 5 minutes. ive tried a hard reset and even updated the phone but the problem is still there. can i get help with this??

[sdgardne]

Hi and Welcome to the Community!

It sounds like you've completed parts of these diagnostic attempts, but perhaps not all. Please confirm...

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Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

[kofiamofa]

ive tried it but it diddnt work...

[sdgardne]

Well...the first half, I could see an "it diddnt work" (sic) result. But the second part is a bit more detailed than that. For that second part, an "it diddnt work" (sic) result would mean that neither BB worked with either battery...unlikely. So please clarify exactly what you attempted and exactly what the results were of each attempt.

Thanks.