04-24-2013 10:59 PM
I need some help. I have a blackberry data plan but cannot connect to BBM. While reading the blackboard I realised that I could do a diagnostic I ran it and it said that I was not register with Blackberry. I found that strange because I have Blackberry ID. Any guidance?
04-25-2013 02:54 PM - edited 04-25-2013 02:58 PM
Having a BlackBerry ID is not enough to use BBM on your device , for that you need a specific BlackBerry Data Plan on your account from your Carrier . So if you don't have that then call your carrier to add it in your account.
Or call your Carrier to confirm if your account is properly provisioned with BlackBerry Data Plan .