BlackBerry® Bold™

[sfirenze]

Dear All,

I am not able to let the two device be connected. A password has been required but the one used to unlock the mobile as well the PIN code are not able to be accepted.

Is there any other password I should know?

Have I any chance to backup my mobile??

I thank you in advance and I will be awaiting for your kind reply.

Very Best Regards,

Salvatore

[sdgardne]

Hi and Welcome to the Community!

The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. But, what I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is

• ab123

and you enter

• a > b > ALT > 1 > 2 > 3

the actual result will be

• ab1er

You must enter

• a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.

Good luck!