11-19-2012 11:11 PM
i can only recieved emails and bbms messages from some contacts(especially contacts who are onanother sevice provider)..only when im connected to a wifi hot spot....i have tried wiping out the phone to factory settings......tried wiping the os...and reinstalling it...tried upgrading and downgrading the os....tried my service provider.......none could rectify the problem.....i tried every thing on my end......any idears.....pleassse help..........
11-20-2012 10:46 AM
Hi and Welcome to the Community!!
Unfortunately, "tried every thing" sadly is impossible to understand...so we risk redundant advice...nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then will have to continue to work with your mobile service provider for formal support...they can escalate cases into RIM that need enhanced support, but you cannot bypass your carrier and seek such support from RIM.