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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎11-19-2012
My Device: blackberry bold 9700
My Carrier: digicel st lucia

connection problems

i can only recieved emails and bbms messages from some contacts(especially contacts who are onanother sevice provider)..only when im connected to a wifi hot spot....i have tried wiping out the phone to factory settings......tried wiping the os...and reinstalling it...tried upgrading and downgrading the os....tried my service provider.......none could rectify the problem.....i tried every thing on my end......any idears.....pleassse help..........

Hall of Famer II
Posts: 54,978
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: connection problems

Hi and Welcome to the Community!!

Unfortunately, "tried every thing" sadly is impossible to understand...so we risk redundant advice...nevertheless, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then will have to continue to work with your mobile service provider for formal support...they can escalate cases into RIM that need enhanced support, but you cannot bypass your carrier and seek such support from RIM.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.