BlackBerry® Bold™

[shesha_almadani]

help me plz

suddenly my bb is shut down

and now this thing is keep shown

what shoul i do ????

http://im15.gulfup.com/n47i1.png

waiting for your respond

thank you

[tanzim]

Try this -

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

[prince2012]

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shesha_almadani wrote :

suddenly my bb is shut down

and now this thing is keep shown

what shoul i do ????

http://im15.gulfup.com/n47i1.png

---

Hi shesha_almadani  welcome to Support Forums

Try Battery Pull Restart as suggested by tanzim as a first step in resolving this Error ,The Image you provided is regarding Error 102 or JVM 102  generally this error appear when One or more .cod files on our device are corrupted . So please remember The BlackBerry Desktop Software might display Disconnected even if the BlackBerry smartphone is connected to the computer. Open the application loader tool to reinstall the BlackBerry Device Software. For further Instruction go through this Knowledge Base Article :

KB10068 :  " JVM 102 " error is generated on the  BlackBerry Smartphone.

Please try it and let us know.

Prince

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[shesha_almadani]

i did it for a hundred time maybe .. anyway thank you for respond

[prince2012]

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shesha_almadani wrote :

 i did it for a hundred time maybe .. anyway thank you for respond

---

Hi shesha_almadani

What have you done hundred times ! If a Battery pull is unable to resolve then follow the Knowledge base suggested KB10068.

Prince

______________________________________________________________________________

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

[shesha_almadani]

yeah i'm trying to do it now .. and i will tell later what happen

[yogesh_gowda · Accepted solution]

You need to reinstall your device OS to regain access to your device.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB10068&sliceId=2&cm...

Check steps below for OS upgrade -

Step #1

Before starting make sure that BlackBerry Desktop Software is installed on the computer.

Step#2

Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

Step#3

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
2. Open BlackBerry Desktop Manager.
3. Double-click Backup and Restore.
4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
5. Choose a location to save the backup file, then click Save.

Step#4

To perform a clean install of the BlackBerry Device Software, perform the following steps:

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click the Application Loader icon.
3. Click Next to start the installation process.
4. Type your BlackBerry smartphone password, if prompted, and click OK.
5. Click the check boxes next to the names of the applications you want to load, and then click Next.
6. Click Advanced, and then click the check box beside Erase all currently installed applications.
7. Click Next.
8. Click the check box next to Do not automatically backup the application data during the loading process.
9. Clear the box next to Backup and restore applications installed wirelessly.
10. Click Next > Finish.
11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

[shesha_almadani]

i tried to follow this steps but when i press "update"

this thing is keep showing

http://im18.gulfup.com/Zq2D1.png

what should i do ??

[prince2012]

Hi shesha_almadani

 Restart your PC and try again and see if it works ,If that fails  you may need to use Jl Cmder to wipe your device and then Load the OS back on your device ,For further Instruction please go through this Article :

How do I wipe the BlackBerry using Jl Cmder?

Please try it and let us know.

Prince

__________________________________________________________________________

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

[shesha_almadani]

finally it's workout

thank you thank you thank you

I really appreciate your help ..<3<3