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BlackBerry® Bold™

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New Contributor
bieke4
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD

device locks after typing only 3 digits

I have my device since a few days. If I want to type a telephone number I can only type 3 digits, or less, and then the device is locked and have to unlock it all the time. I can not even type a simple message, it always locks and have to unlock it like 10 times until I have completed my message. Someone that can help me please ?

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: device locks after typing only 3 digits

How odd.  Have you tried a battery pull?

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New Contributor
bieke4
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD

Re: device locks after typing only 3 digits

Hi I have tried to pull up the battery many times, but didnt work

 

Forums Veteran III
Wolf359
Posts: 3,572
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: device locks after typing only 3 digits

That is odd.  There is something else going on here.  Can you take it to the store so a tech can look at it?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
bieke4
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD

Re: device locks after typing only 3 digits

I bought it in Belgium and live in the DR. I am not sure if they are able to help me here. I can always try to find a BB store.........