BlackBerry® Bold™

[ahmed_a90]

hello, I have BB 9790. I restored my previous data into it and I deleted my email address that is save on it. now everytime I try to enter my previous email through email account says ( device changed failed) and when i type the email and password says (sorry unable to cont. ur session, plz log in again ) help plzz !!

[tanzim]

Hi ahmed,

Did you change device? If so check the below KB article to know more on switching device -

• KB04322 How to move Internet email accounts to a different BlackBerry smartphone

• KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

  KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

[ahmed_a90]

Hey, thanks for replying. The problem is everytime i want to install my email address to , this message appears ( device change failed) and then when I enter it says( unable to log on plz try again later)

[tanzim]

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ahmed_a90 wrote:

Hey, thanks for replying. The problem is everytime i want to install my email address to , this message appears ( device change failed) and then when I enter it says( unable to log on plz try again later)

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Hey Ahmed,

Please be specific to your issue and also answer the query. This is help me to understand the issue with your device. Did you changed/switched from old device to a new one? Is it a new one or 2nd hand (meaning used by other individuals)? How are you trying to integrate email IDs in your device? Do you have BlackBerry data plan?

[ahmed_a90]

I had BB 9790 and it was damaged so I bought a new one 9790, I tryed to integrate my hotmail emails via setup-email accounts  but the same message appears. Regarding the BB data plan , no because I dont know what it is . Thanks

[tanzim]

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ahmed_a90 wrote:

I had BB 9790 and it was damaged so I bought a new one 9790, I tryed to integrate my hotmail emails via setup-email accounts  but the same message appears. Regarding the BB data plan , no because I dont know what it is . Thanks

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Call your mobile service provider's customer support to know more on BlackBerry data plan.