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New Contributor
Posts: 9
Registered: ‎09-05-2013
My Device: bold 9780
My Carrier: Bell

email tab

I have been through he..... and back with this phone.  I have tried to do all that has been suggested from the team here on this form.  I have wiped my bb out and tried to reload....no go.  I lost all my contact when I did get my phone up and going, and so have been trying to at least get of my regular contacts back in but can not GET THE EMAIL TAB TO SET UP.  I am in setups, emails and then nothing....the only other thing I can do is exit from it.  It wont let me in to set up my email account.  Any advise. 

Still did not get my phone icon back after wiping it clean and starting over either...

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email tab

Hello,

 

It sounds like you've had a bunch of problems...sadly, since you chose to post this as a new stand-alone thread, we don't have the benefit of "what has gone before"...consequently, we risk redundancy. But that's just the way it is...no one is going to try and piece together your multiple posts/threads for you to try and make any coherent sense of it for you.

 

Given what you describe, I'm going to recommend the following, some of which is likely redundant to what you've already tried, but I just can't tell from this stand alone post if all of it is or not...so I have to leave it to you to figure your way through it all and hopefully find something that works for your situation.

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (this is likely moot given what you described...at least I think it's moot...)

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 9
Registered: ‎09-05-2013
My Device: bold 9780
My Carrier: Bell

Re: email tab

thanks and yes some of this is repeat....but the problem was when I tried to download most of what you suggested below my computer states that it can not down load it due to some dll file on my computer.  I did ensure I take out the file in the appl that you also suggested and that didn't help. 

so between my husband and I we did get some things up and running.  Don't know how really, but I still have my back up on my computer that I can not get onto my black berry.  I was willing to go in and just start over with all my contacts and reloading pictures, etc, but my email will not set up. 

I will do as per your instructions below those first things and try it and see if I can get that working. Thanks. 

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email tab

Oh...so you have a computer problem, not a BB problem I think. I really can't quite tell. If I was there with you and could see what you see and do, then I might understand better. But, all I have are your words to help me understand...and I'm not achieving understanding very well from your words. Sorry.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎09-05-2013
My Device: bold 9780
My Carrier: Bell

Re: email tab

 So is this step necessary. ) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

I tried taking those out on my computer and after that it won't let me download the rest of the steps saying there was a dll missing.  But I have had my computer say that to me regarding when I tried to download silverlights (to watch netflicks)  on my computer too.  My husband has never had that problem.  so I went to his computer to do all of the steps below, but I didn't do this step due to what it said on mine.  However nothing changed on my bb?? Would that be why?

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email tab


lharlos wrote:

 So is this step necessary. ) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

The answer is -- maybe. Doing that step does no harm, and not doing it might prevent the process from failing under certain circumstances.

 

The detailed answer is....every BB device has hard coded to it a VendorID that identifies the specific carrier for which the device was originally manufactured. When you use any of the "automatic" methods for updating via the Desktop Software, that VendorID is used to obtain/validate OS packages for you. If you install no OS package to your PC, then that VendorID is used by the Desktop Software to download, from the internet, a package that is sanctioned by that carrier. If you install an OS package to your PC, then that VendorID is cross-checked against the contents of VENDOR.XML -- if they match (same carrier), then it proceeds with using that installed (to the PC) package...but if they don't match, then the package is completely ignored and the automatic process takes over, downloading from the internet OS packages from the carrier that matches the VendorID. Deleting the VENDOR.XML file(s) bypasses that cross-check, allowing you to install to your BB any OS package from any carrier, as long as its for the exact same model number as your BB is.

 

Hence...the answer of "maybe"...if you are using an OS package from the same carrier that matches the VendorID of your BB, then you might be able to get away with not deleting the VENDOR.XML file(s). But, if you are using an OS package from a carrier not matching your BBs VendorID, then you must delete the VENDOR.XML file(s)...if you do not, then that package you install to your PC will be completely ignored by the process.


lharlos wrote:

I tried taking those out on my computer and after that it won't let me download the rest of the steps


And this is where I get confused by your words. The step for deleting VENDOR.XML is step number 5. The only remaining step is 6a or 6b...neither of which involve a "download". So I am confused as to what you are actually attempting to do at that point.


lharlos wrote:

 saying there was a dll missing.  But I have had my computer say that to me regarding when I tried to download silverlights (to watch netflicks)  on my computer too.


Yet another validation that you may have a problem much deeper than mere BB things...your Windows installation may well be corrupt somehow.


lharlos wrote:
My husband has never had that problem.  so I went to his computer to do all of the steps below, but I didn't do this step due to what it said on mine.  However nothing changed on my bb?? Would that be why?

The installed, to the PC, BB OS package could be ignored by the process due to any of these (or any combination):

  1. There is no BB OS package installed to the PC at all
  2. There is a BB OS package installed to the PC, but it's for the wrong model number BB
  3. The BB OS package installed to the PC came from a carrier that does not match the BBs VendorID, but the VENDOR.XML file(s) were not deleted
  4. There is more than one BB OS package installed to the PC
  5. You are using 6a, and the BB OS package installed to the PC is an exact match to what is already running on the BB

Any of those, or any combination of those, can cause the BB OS package you downloaded and installed to the PC to be completely ignored, and the automatic process substitutes. If you use 6a and the Desktop Software does not immediately offer you the update before you do anything else, then the OS package was ignored (or exactly matches what is already running on the BB, in which case you should be using 6b for the reload process instead of 6a).

 

Hope that helps!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code