BlackBerry® Bold™

[bearskin]

Dear all,

Have a few email accounts on the BB. All well, then suddenlyall stop apart from a slight trickle on one account. Don't know where to start!

Cheers

[JSanders Resident Expert]

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

[nts]

JSanders,

I am having the same problem but just thought it was anither RIM problem.  I'm a bit hesitant to do anything major like going into these advanced options.  Are we sure others aren't experiencing this?  nancy

[JSanders Resident Expert]

Nancy, there's no RIM data outage that I am aware of today.

You can do no harm doing the above steps. It's like giving a child a starting push on a bicycle. No problems.

[nts]

JSanders, I am no longer having receiving problems.  Sure am glad because those directions scared this OLD kid!

Thanks for the push, though.