12-30-2009 11:06 AM
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
12-30-2009 02:58 PM - edited 12-30-2009 03:04 PM
I am having the same problem but just thought it was anither RIM problem. I'm a bit hesitant to do anything major like going into these advanced options. Are we sure others aren't experiencing this? nancy
12-30-2009 04:32 PM
Nancy, there's no RIM data outage that I am aware of today.
You can do no harm doing the above steps. It's like giving a child a starting push on a bicycle. No problems.