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BlackBerry® Bold™

Posts: 1
Registered: ‎12-01-2012
My Device: keppler 9300
My Carrier: indosat

error 30801 and error 30702

Is there anyone can helpme please...ican log to my bb I'd an I can't restore my bbm cantack to use my bbm,the notes is error 30801 and error 30702.my device 9300 I can't. Login or download the app on my world in appworld<br><br>Suck...<br>Help me please

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Hall of Famer II
Posts: 53,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: error 30801 and error 30702

Hi and Welcome to the Community!

Here are KBs that discuss those errors:

  • KB25553 "There are too many PIN changes associated with this account (Error ID: 30801)" is encountered when attempting to login to BlackBerry App World
  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

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