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New Contributor
Daniellewf
Posts: 3
Registered: ‎09-25-2010
My Device: Bold 9700

Re: error id: 11000 - when trying to buy Shazam

Have you tried to reset your payment options? Thats what I had to do after I updated.

New Contributor
dhsaddink
Posts: 8
Registered: ‎09-13-2010
My Device: Not Specified

Re: error id: 11000 - when trying to buy Shazam

Well if you re-entering my accountdetails... yes. But if you mean some kind of reset button... no. I've also tried switching to creditcard, though I didn't want to buy anything with my creditcard.

New Member
billdesalvo
Posts: 2
Registered: ‎10-01-2010
My Device: 9800

Re: error id: 11000 - when trying to buy Shazam

[ Edited ]

I am getting this same problem when trying to buy any application.  Verified that PayPal is set up correctly.  I'll gladly change my payment options...IF I COULD FIGURE OUT HOW TO DO IT!  Help!  I'm about ready to throw my Torch out the window and get an iPhone.

 

I have rebooted, taken the battery out, uninstalled App World.  No help.

New Contributor
Daniellewf
Posts: 3
Registered: ‎09-25-2010
My Device: Bold 9700

Re: error id: 11000 - when trying to buy Shazam

To change your payment options you'll need to go into app world then click on my world. Once there click the menu button on your phone and the go down to payment options. There you can change or re-enter your paypal information, which is what I had to do to make it work again without getting the 11000 error.

 

Hope this helps

New Member
billdesalvo
Posts: 2
Registered: ‎10-01-2010
My Device: 9800

Re: error id: 11000 - when trying to buy Shazam

Thanks!  I changed my payment method to credit card and that worked.  Still cannot get paypal to work.

New Contributor
dhsaddink
Posts: 8
Registered: ‎09-13-2010
My Device: Not Specified

Re: error id: 11000 - when trying to buy Shazam

Just got the following e-mail, apparently are they working on it:

Hello,

Thank you for contacting BlackBerry Customer Support.

This is a previously reported issue that is currently being investigated. Please refer to the follow link for further information on this:

http://www.blackberry.com/btsc/KB24454

In the article it does provide a work around which is an option until this is resolved on our end. You could try using another credit card, a PayPal account or charge through carrier.

If you require further assistance, please feel free to contact us.

Thank you again for contacting us.

Sincerely,

David
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com

New Contributor
dannyelregio
Posts: 3
Registered: ‎12-13-2010
My Device: Not Specified

Re: error id: 11000 - when trying to buy Shazam

I had the same problem.

My Solution: Go to App World (in your BB); go to "My World". Once there, open the BB menu and go to "Payment Options". It may ask you to log into your BB account;  or if you are already logged in, it will show you a window titled "Change Payment Method". Select Paypal and click Next. It will ask you your Paypal email and password. After entering it, click "I agree". Then it should take some minutes (i had to wait some minutes) to complete the process. After it is done, you can use the appworld normally.

Remember you must check that you are logged into your account in the BB and in the PC ("Sign In" option at top of the webpage); and of course, the phone correctly connected to the PC. 

This worked for me. Hope it helps.

 

New Contributor
dharmendra
Posts: 2
Registered: ‎06-09-2011
My Device: 9700

Re: error id: 11000 - when trying to buy Shazam

i am getting same problem could u help me my email i.d lamourtravels@gmail.com
New Contributor
dharmendra
Posts: 2
Registered: ‎06-09-2011
My Device: 9700

Re: error id: 11000 - when trying to buy Shazam

i really need help i am geeting same error for payments
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: error id: 11000 - when trying to buy Shazam

hello,

 

I have found some information about that 11000 error code, please read ahead:

http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/KB28192-Error-11000-occurs-when-...






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