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sparkleplentie
Posts: 4
Registered: ‎10-29-2012
My Device: 9700 Bold

error message - must be 4 characters?

My email server changed and I was successful in changing it on my BB tablet, but my phone (Bold 9700) keeps giving me an error message:  "The user name is invalid. .....must be at least 4 characters."  The one I'm typing in has 34 characters!

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: error message - must be 4 characters?

Hello sparkleplentie, 

 

Welcome to the forums. 

 

Are you able to validate your email settings at the below link? 

 

BlackBerry Email Account Validation Tool 

-SR

 

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