06-26-2013 12:51 AM - last edited on 06-26-2013 01:10 AM by Zhainius
i have puchased blackberry 9790 mobile it is fifth time wihtinone year i have facing software error problem everytime it goes to banglore for 15 to 20 day i facing lot of problem since i have shifted to blackberry
you can check the history also with your records
STILL THE PHONE IS WITH BLACKBERRY SERVICE CENTER BANGLORE
This is mail is just to let you know i have purchased a phone with goodwill company name so just give me a proper solution ?? solution??/
every fifteen days i have to give phone to blackberry service center for repairs
it feels i have made a bad decesion after puchasing blackberry9790
hope i would atleast hear a reply if not solutions
06-26-2013 11:16 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your place of purchase and/or service center...even if they may so far not have been very helpful. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: