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BlackBerry® Bold™

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New Contributor
andymarsh84
Posts: 2
Registered: ‎06-08-2013
My Device: bold 9900
My Carrier: o2

fone crashes

my bb9900 crashes after i make a call or if i go on wifi then i hav plug my fone on charge as my batterys flat has any one else had this problem 

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: fone crashes

Hey andymarsh84,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a backup of your data by using BlackBerry Desktop Software (Device>Backup) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320 and then test the performance of the BlackBerry Bold 9900 smartphone prior to restoring any data.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Contributor
andymarsh84
Posts: 2
Registered: ‎06-08-2013
My Device: bold 9900
My Carrier: o2

Re: fone crashes

fone crashed altogether now only comes on wen plugged to mains

Please use plain text.