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yoharry
Posts: 4
Registered: ‎02-16-2013
My Device: Bols 9790
My Carrier: Talk Talk

Re: handset frozen during software upgrade !

hi

 

i have tried to do this but when i plug the blackberry in, it automatically does the update and does not allow me to click any options meaning i cant un click the social feeds or smart card options which it is now getting stuck on with my computer back up

 

is there anything else i can do ?

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JSanders
Posts: 85,087
Likes: 23,010
Solutions: 5,922
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: handset frozen during software upgrade !

You need to stop the update first. Don't let it proceed.




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New Contributor
yoharry
Posts: 4
Registered: ‎02-16-2013
My Device: Bols 9790
My Carrier: Talk Talk

Re: handset frozen during software upgrade !

im not sure how to stop it because there are no options appearing except cancel and when i cancel nothing happens it stays frozen

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