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Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: help me format my memory card

[ Edited ]

alicebinns123 wrote:
I'm now wiping my old phone, and have already wiped my new phone to see if that will make a difference!

Noooooo! Wiping the BB does nothing to the Media Card! Only if there is an OS level problem MIGHT wiping be useful...it might not, but it might.

 


 

Edit -- Wiping will touch the media card, but only IF you have a new enough OS AND have made the proper selection when initiating the on-device WIPE command.




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Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: help me format my memory card

Sorry, I was late on the response, you're wiping the phones.  Let us know the results.  You could also take it to the store to get another set of eyes on this.

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Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: help me format my memory card


Wolf359 wrote:

Hey when you format the card using the blackberry it will put some default folders back on there like pictures, music, etc.  Is there something specific that isn't going away when you format it?


Excellent point! The folder structure will be put in place by the formatting, but individual files should be gone.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: help me format my memory card

He may have chosen the option to wipe the media card when doing the blackberry wipe. I hope that works.
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Please click the Thumbs Up icon if this comment has helped you!
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: help me format my memory card


Wolf359 wrote:
He may have chosen the option to wipe the media card when doing the blackberry wipe. I hope that works.

Yeah...I caught myself (and edited my post above) on that point...oops... 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: help me format my memory card

:smileyhappy:

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Contributor
Posts: 25
Registered: ‎12-08-2012
My Device: Blackberry Bold 9900
My Carrier: vodafone

Re: help me format my memory card

When I format it nothing goes away, its all exactly the same?

And whenever I try to delete stuff by the interface on media > explore, it keeps coming up with the error message 'directory not empty'
Contributor
Posts: 25
Registered: ‎12-08-2012
My Device: Blackberry Bold 9900
My Carrier: vodafone

Re: help me format my memory card

Wiping the phones made no change to the media card
Contributor
Posts: 25
Registered: ‎12-08-2012
My Device: Blackberry Bold 9900
My Carrier: vodafone

Re: help me format my memory card

Also, my initial problem was the fact whenever I took a picture it would save and then I would not be able to view it after and then whenever someone sent me a picture or voice note on bbm it would come up with green writting where it had been sent but I wouldn't be able to view or listen to it, so I then asked around and formatting was apparently the answer but formatting won't work so if I can fix my initial problem another way then I can ignore the formatting issue! Its just very annoying as I have had this phone for less then a month and it is already playing up!:smileysad:
Thank you very much for all your help and suggestions though
Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: help me format my memory card

If you format the card using the blackberry, it will put some default folders on the card like pictures, music, etc.

If you format the card using a computer, it will be empty.
I'm thinking you're doing the format correctly but you're expecting the card to be empty.  Using the blackberry to format it will place the default blackberry folder structure on the card.  The PC will not.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
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