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New Contributor
opsyware
Posts: 4
Registered: ‎06-15-2014
My Device: sprint 9650
Accepted Solution

help on my 9650

Pls help my phone is hanging and sometimes its display white background with error info nd will restart my device...I'm tired pls help
Forums Advisor III
mondi21
Posts: 1,160
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: help on my 9650

[ Edited ]

We need more information than that. Help the Community help you

_____________________________________________________________________________________________
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
New Contributor
opsyware
Posts: 4
Registered: ‎06-15-2014
My Device: sprint 9650

Re: help on my 9650

Okay thanks. The OS is up to date since I've bought the phone the OS is 6.0 nd I've been enjoying it, suddenly d phone start restarting and it will display page fault, sometimes writer protection and there's no memory card inside...immediately it shows these error the phone will restart nd it hurts
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help on my 9650

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
opsyware
Posts: 4
Registered: ‎06-15-2014
My Device: sprint 9650

Re: help on my 9650

Wow! Thank you so much my broda, the phone is now working perfect even without all what you listed here, but if the problem persist I will take to your advice. God bless!
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help on my 9650

You are welcome...but...you didn't have to do anything at all from that? Not even Safe Mode?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
opsyware
Posts: 4
Registered: ‎06-15-2014
My Device: sprint 9650

Re: help on my 9650

Okay thanks.