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New Member
mikkie79
Posts: 5
Registered: ‎02-09-2013
My Device: `bold 9780
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help weird problem with my bold 9780

really weird my touchpad dont scroll anymore only when i hold alt or the cap key then i can scroll and if i scroll up or down in bbm it changes the letter i typed in a weird letter with stops on it hope someone can help me with this

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help weird problem with my bold 9780

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
mikkie79
Posts: 5
Registered: ‎02-09-2013
My Device: `bold 9780

Re: help weird problem with my bold 9780

it did do the battery pull and waited put it in and still if i scroll only the letters move and if i hold alt of capital butten than he scroll where i want him to go really weird its like i changed the keyboard and functions of the touchpad but i looked in all the options even did a whole bb upgrade and all peeps out of my bbm lolz

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help weird problem with my bold 9780

Uhhh...OK...sorry, but that's a little bit hard to interpret...a bit of punctuation maybe would help me? Sorry again...it's just really tough for me to understand "text speak"...

 

Anyway, the next thing I therefore recommend is that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then there may well be more things we need to try...any chance that your BB got wet at all?


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
mikkie79
Posts: 5
Registered: ‎02-09-2013
My Device: `bold 9780

Re: help weird problem with my bold 9780

yeah know you say that my phone dit get directly wet it was in a steamy showerroom my wife was showering very hot and my bb was in the same room but i think it must have dried know it was not soaking wet

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help weird problem with my bold 9780

OK...in that case...

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time...maybe even up to 5 days.

 

Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
mikkie79
Posts: 5
Registered: ‎02-09-2013
My Device: `bold 9780

Re: help weird problem with my bold 9780

thx for the help man batt is out and i leave him for 3 days to chk it out later

Hall of Famer II
sdgardne
Posts: 48,785
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: help weird problem with my bold 9780

In rice, I hope?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
mikkie79
Posts: 5
Registered: ‎02-09-2013
My Device: `bold 9780

Re: help weird problem with my bold 9780

yes he is in rice already thx