BlackBerry® Bold™

[mikkie79]

really weird my touchpad dont scroll anymore only when i hold alt or the cap key then i can scroll and if i scroll up or down in bbm it changes the letter i typed in a weird letter with stops on it hope someone can help me with this

[sdgardne]

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

[mikkie79]

it did do the battery pull and waited put it in and still if i scroll only the letters move and if i hold alt of capital butten than he scroll where i want him to go really weird its like i changed the keyboard and functions of the touchpad but i looked in all the options even did a whole bb upgrade and all peeps out of my bbm lolz

[sdgardne]

Uhhh...OK...sorry, but that's a little bit hard to interpret...a bit of punctuation maybe would help me? Sorry again...it's just really tough for me to understand "text speak"...

Anyway, the next thing I therefore recommend is that you attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

If the behavior continues in Safe Mode, then there may well be more things we need to try...any chance that your BB got wet at all?

Good luck and let us know!

[mikkie79]

yeah know you say that my phone dit get directly wet it was in a steamy showerroom my wife was showering very hot and my bb was in the same room but i think it must have dried know it was not soaking wet

[sdgardne · Accepted solution]

OK...in that case...

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

• http://www.ehow.com/how_7307294_dry-out-blackberry-rice.html

Do everything it says, including waiting the maximum recommended time...maybe even up to 5 days.

Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

[mikkie79]

thx for the help man batt is out and i leave him for 3 days to chk it out later

[sdgardne]

In rice, I hope?

[mikkie79]

yes he is in rice already thx