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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎07-28-2013
My Device: bold-9780
My Carrier: aa

how can I restore my contacts

Hey,

My little brother messed with my BB and deleted all my contacts on BBM

How can I get them back?
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: how can I restore my contacts

Hello ma3qola

 

How to back up and restore the BlackBerry Messenger contact list:

http://www.blackberry.com/btsc/KB20554

 

 

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New Contributor
Posts: 3
Registered: ‎07-28-2013
My Device: bold-9780
My Carrier: aa

Re: how can I restore my contacts

This option is not included in my BBM Smiley Sad
It's the version with voice chat
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: how can I restore my contacts

Hello !!

 

"BlackBerry Messenger 7.0:

As of BBM 7 the BlackBerry Messenger contacts are associated with the BBID (BlackBerry Identity). Backing up through BlackBerry Desktop Software will no longer backup BBM as the contacts are not stored locally on the BlackBerry smartphone. When moving to a new BlackBerry smartphone BBM contacts will populate on the device if associated with the same BBID. "

 

Article ID: KB20554

 

 

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
New Contributor
Posts: 3
Registered: ‎07-28-2013
My Device: bold-9780
My Carrier: aa

Re: how can I restore my contacts

Yes I know that
But how can I get them back again through my BBID
Highlighted
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: how can I restore my contacts

Hello ma3qola

 

Just read the user guide:

 

my contacts and groups are missing

http://docs.blackberry.com/en/smartphone_users/deliverables/48765/bma1332766234701.jsp

 

====================================

 

If you don't have a Backup of your BBM contacts then I doubt from where you will get your contacts as your old device is broken.

 

Regarding your friend ,there are many possibilites like :

1. If he has done a Switch Device Wizard it will transfer everything from his old device to the new one .

2. If he has a Backup of this BBM Contacts and used BlackBerry Desktop Software to restore his BBM contacts list.

3. Or If he was having BBM 7 on his previous device, as  then all of his Contacts are stored with his BlackBerry ID and using the same BlackBerry ID on his new device restored all his BBM contacts.

 

Please check this Manual : My contacts and groups are missing .

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"