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New Contributor
Mennagalal
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9780

how to reinstall the same blackberry software version again

Hallo ,

 

i Have an issue with my blackberry handset turning it self off and as iam a technician frokm what it's doing i can say it's a software faliure , whenever i'm trying to install the software from Desktop manager it says it's no updates available .. i don't want to update i just want to reinstall

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: how to reinstall the same blackberry software version again

Hi Mennagalal

 

Welcome to BlackBerry Support Forums

 

 

Yes you can Reload the same Device Software , Check this Knowledge Base for further Help:

 

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

 

Or

 

KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

 

But first Do your device backup.

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: how to reinstall the same blackberry software version again

did you try downloading the OS of the device and upgrading through C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader.exe



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Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: how to reinstall the same blackberry software version again


JohnPiz wrote:

did you try downloading the OS of the device and upgrading through C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader.exe


Hi johnPiz 

 

                       Go through those above mentioned  Knowledge base it has all the information ,it will allow reload as well as Updating our device Software. 

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New Contributor
Mennagalal
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9780

Re: how to reinstall the same blackberry software version again

Thank you for this .. i just did the above what should i do next ?
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: how to reinstall the same blackberry software version again


Mennagalal wrote:
Thank you for this .. i just did the above what should i do next ?

Hi Mennagalal

 

 

                           If you have updated / reloaded your device software then restore your data from the backup.But do a selective restore i;e restore only contacts and calender entries. If problem doesn't appear install one app at a time to see if any application is responsible for the problem you have.

 

KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

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