BlackBerry® Bold™

[Mennagalal]

Hallo ,

i Have an issue with my blackberry handset turning it self off and as iam a technician frokm what it's doing i can say it's a software faliure , whenever i'm trying to install the software from Desktop manager it says it's no updates available .. i don't want to update i just want to reinstall

[prince2012]

Hi Mennagalal

Welcome to BlackBerry Support Forums

Yes you can Reload the same Device Software , Check this Knowledge Base for further Help:

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

Or

KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

But first Do your device backup.

[JohnPiz]

did you try downloading the OS of the device and upgrading through C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader.exe

[prince2012]

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JohnPiz wrote:

did you try downloading the OS of the device and upgrading through C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\loader.exe

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Hi johnPiz 

                       Go through those above mentioned  Knowledge base it has all the information ,it will allow reload as well as Updating our device Software. 

[Mennagalal]

Thank you for this .. i just did the above what should i do next ?

[prince2012]

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Mennagalal wrote:
Thank you for this .. i just did the above what should i do next ?

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Hi Mennagalal

                           If you have updated / reloaded your device software then restore your data from the backup.But do a selective restore i;e restore only contacts and calender entries. If problem doesn't appear install one app at a time to see if any application is responsible for the problem you have.

KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file