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New Contributor
bizayk
Posts: 4
Registered: ‎08-25-2013
My Device: blackberry 9780
My Carrier: DU

how to use wifi on bb 9780

How can i use wifi on my bb 9780 as when i try to use i receive below message.

 

Unable to connect to the internet,please try again later.

If the problem persists please contact your service provider.

 

My wifi is ON.

Data service is OFF.

If i turn my data service ON, my credit will deduct.

 

Please use plain text.
Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: how to use wifi on bb 9780

Did you try rebooting the device?

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New Contributor
bizayk
Posts: 4
Registered: ‎08-25-2013
My Device: blackberry 9780
My Carrier: DU

Re: how to use wifi on bb 9780

yes i did but still the same.

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Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: how to use wifi on bb 9780


bizayk wrote:

yes i did but still the same.


May be your wifi router has gone unresponsive, why dont you try rebooting it.

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New Contributor
bizayk
Posts: 4
Registered: ‎08-25-2013
My Device: blackberry 9780
My Carrier: DU

Re: how to use wifi on bb 9780

i dont think so as it works on my tab.

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Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: how to use wifi on bb 9780

Is your 9780 not connecting to wifi a new issue, has it happended in the past?

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New Contributor
bizayk
Posts: 4
Registered: ‎08-25-2013
My Device: blackberry 9780
My Carrier: DU

Re: how to use wifi on bb 9780

when i dont have credit (0.00) i can use wifi with data service ON.

but when i have credit it deducts my credit. 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: how to use wifi on bb 9780


bizayk wrote:

How can i use wifi on my bb 9780 as when i try to use i receive below message.

 

Unable to connect to the internet,please try again later.

If the problem persists please contact your service provider.

 

My wifi is ON.

Data service is OFF.

If i turn my data service ON, my credit will deduct.

 


Hi bizayk

 

Voice services and Data level services are different from each other , On your BlackBerry you have to trun ON Data services to in order to use wifi,  so that data packets can move to and from your BlackBerry .

 

Our BlackBerry browser will always choose the preferred connection i;e if you're connected to any wifi network then it will choose wifi rather then mobile network . If your credit has been deducted in the past then you should ask your Carrier DU to know why and for which services they deduct such credit.

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New Member
Arungopal
Posts: 1
Registered: ‎01-13-2014
My Device: Blackberry Bold 9780
My Carrier: Airtel

Re: how to use wifi on bb 9780

Hi Support Team,

 

Am new to Blackberry device. I use 9780 Blackberry Bold 9780. Facing problem with WIFI connectivity.

The Hotspot browser is getting connecting only when dataconnection is on mode....If i put it on off mode... Am getting error message, internet facility is not available... Pls help on the procedure with WIFI connection for 9780...

 

 

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Contributor
vsachenok
Posts: 18
Registered: ‎01-14-2014
My Device: BB 9780
My Carrier: BIS MTS (Ukraine)

Re: how to use wifi on bb 9780

Hey.

 

This suppose to be the problem of data transferring. I'm using BIS and have no problems with wifi regardless my dataconnection is ON of OFF.

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