Hello, Have you set up BlackBerry Protect? that may help you find it.
If you have an answer to your question then please click “Accept as Solution” Click on the LIKE on the bottom right if the post deserves credit. BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.