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New Contributor
Posts: 6
Registered: ‎03-08-2012
My Device: 9780
My Carrier: 0

i lost my latest version of my bbm

hi support team, before im using the latest version of bbm which is the 7.. since i want to try the voicemessages and due to curiosity how it works..i saw the  the status of my friend that i need to download the bbm 6..so i downloaded it..and pop.....from bbm 7 now its bb6..and unfortunately..all my present bbm chat has been replace by my previous chat...and when i am trying to change it again.. i saw that the bbm 7 was not availble on my device which id bb9780..can you help me how to update and return it back to bb7.

 

please help me with this matter. thank you very much Smiley Happy

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: i lost my latest version of my bbm

Hi thisiswhoiam,

 

Could you please provide a bit more detail so I can assist you better? Where exactly did you see a notification to downgrade BBM and what website did you use to do so? When you try to upgrade to BBM 7, are you upgrading from BlackBerry World or from http://blackberry.com/bbm using your browser?

 

I look forward to your reply.


-FS


 


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New Contributor
Posts: 6
Registered: ‎03-08-2012
My Device: 9780
My Carrier: 0

Re: i lost my latest version of my bbm

tru my bb world...and i also used the blackberry website dor that..and i tried to upgrade it again but the error msg appear.. unavailable for this device.
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: i lost my latest version of my bbm

Hey thisiswhoiam,

 

Could you please let me know where exactly you saw the notification to downgrade BBM and which website you used to do so? Can you also tell me which country you are located in?

 

Thanks,


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 6
Registered: ‎03-08-2012
My Device: 9780
My Carrier: 0

Re: i lost my latest version of my bbm

m living here in uae.isaw the notifiaction at bb site http://blackberry.com/bbm
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: i lost my latest version of my bbm

Hey thisiswhoiam,

 

Just to clarify, where did you see a notification to downgrade BBM?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!