03-18-2013 10:47 AM
hi support team, before im using the latest version of bbm which is the 7.. since i want to try the voicemessages and due to curiosity how it works..i saw the the status of my friend that i need to download the bbm 6..so i downloaded it..and pop.....from bbm 7 now its bb6..and unfortunately..all my present bbm chat has been replace by my previous chat...and when i am trying to change it again.. i saw that the bbm 7 was not availble on my device which id bb9780..can you help me how to update and return it back to bb7.
please help me with this matter. thank you very much
03-21-2013 08:40 AM
Could you please provide a bit more detail so I can assist you better? Where exactly did you see a notification to downgrade BBM and what website did you use to do so? When you try to upgrade to BBM 7, are you upgrading from BlackBerry World or from http://blackberry.com/bbm using your browser?
I look forward to your reply.
03-21-2013 11:14 AM
Could you please let me know where exactly you saw the notification to downgrade BBM and which website you used to do so? Can you also tell me which country you are located in?
03-21-2013 12:00 PM
Just to clarify, where did you see a notification to downgrade BBM?