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BlackBerry® Bold™

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New Contributor
abtunde
Posts: 3
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Globacom NG
Accepted Solution

im stucked on a dp

Hello guys,

                    i have been stucked on a dp since last friday. been tryin 2change my dp but wen i do , my contacts dont get the update. they still have same dp i used since friday

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: im stucked on a dp

Hi abtunde

 

Welcome to BlackBerry Support Forums

 

 

What DP you are refering ? Is it BBM or something else .If its BBM then can you clarify if you are unable to chage it or its not updating .

 

Thanks.

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New Contributor
abtunde
Posts: 3
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Globacom NG

Re: im stucked on a dp

Yea! I mean BBM dp, I change it on my BBM but it won't update on my contacts bbm
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: im stucked on a dp

Hi abiunde

 

 

Genrally you can't do much regarding those Display Pictures, those things update over the server , it may take time to reflect those changes.

 

But still you can try reinstalling BBM , which might help . If you're willing to do that then first do a backup of your BBM contacts , ( If you're using a version prior to BBM 7 then do a local backup )

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

Then On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to  www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps .

 

Good luck.

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New Contributor
abtunde
Posts: 3
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Globacom NG

Re: im stucked on a dp

Yippee!!! It worked...Thank U very much
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: im stucked on a dp

 

Hey abtunde

 

 

                       Wow that's great ... Enjoy :smileyhappy:

 

 

 

Cheers :smileyhappy:

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