03-08-2013 04:23 PM
Hi and Welcome to the Community!
See this KB:
There is no requirement to use BBM in conjunction with email. There is, however, a requirement to have an adequate BB-level data service from your operator in order to use either email or BBM (and other BB-proprietary services). Lacking a proper data account, neither BBM nor email (nor others) will function.
03-09-2013 09:17 AM
Of the 10/11 steps in that KB, you've left me to guess exactly which one failed for you...but this KB might be useful: