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BlackBerry® Bold™

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New Contributor
Posts: 5
Registered: ‎04-26-2013
My Device: bold 9780
My Carrier: etisalat

internet access problem bold 9780

hi , my bold 9780 is already connected to my wi fi but without internet access 

other devices working perfectly without any problem ,, so the problem is with my device

format bb 9780 and upgraded thw softwore with same problem 

please help 

thanks

New Contributor
Posts: 5
Registered: ‎04-26-2013
My Device: bold 9780
My Carrier: etisalat

Re: internet access problem bold 9780

there is aproblem with bbm also after upgrading

this is disapponting,, these problem happen just with blackberry not apple or android or even nokia 

ur engineers must be better and do better than this Smiley Sad

Posts: 90,712
Likes: 23,981
Solutions: 6,171
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: internet access problem bold 9780

To use BBM, Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

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