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Contributor
Posts: 13
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: Vodacom

internet

Hi I got an 9300 blackberry curve. I just want to know something. When I go the internet on one of an website. Its kick me off the website and put me back at home screen. Is my settings not set of right? But I did always going on site but not anymore
Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: internet

is this when you are using WIFI or just using the phone connection?
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: internet


Lezaan wrote:
Hi I got an 9300 blackberry curve. I just want to know something. When I go the internet on one of an website. Its kick me off the website and put me back at home screen. Is my settings not set of right? But I did always going on site but not anymore

Hello!!

With a strong carrier network signal (not just WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!




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Highlighted
Contributor
Posts: 13
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: Vodacom

Re: internet

No wifi,only phone connection
Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: internet

have you tried switching your phone network off and connecting up to wifi and see if that makes a difference