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BlackBerry® Bold™

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Posts: 9
Registered: ‎12-01-2008
My Device: Not Specified
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it keeps flashing.... I cant get through the bb to upgrade it...

during the updateing process I always reach the final stage which is after the "erasing the applications" , then suddenly it cuts off and says that there is a fatal communication error....

 

how can I solve this?

Posts: 90,609
Likes: 23,976
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: it keeps flashing.... I cant get through the bb to upgrade it...

1. Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

 

2. I might suggest that you start from fresh with a rebooted PC.




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New Contributor
Posts: 9
Registered: ‎12-01-2008
My Device: Not Specified

Re: it keeps flashing.... I cant get through the bb to upgrade it...

ttthhhhaaaannnkkkk uuuuu!!!!!!!
Posts: 90,609
Likes: 23,976
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: it keeps flashing.... I cant get through the bb to upgrade it...

You are very welcome!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code