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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎08-16-2012
My Device: bold 9780
My Carrier: maxis

keypad problem

My problem is my blackberry bold 9780. I know the phone is on as I can hear messages and see phonecalls but I'm unable to answer or unlock at all. When I plug into a power supply, I see the clock but then I'm unable to do anything. I have tried pressing the A key simultaneously pressing the green answer key and still nothing. It's so frustrating.  really hoping i could find the solution from this forum

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Posts: 91,103
Likes: 24,023
Solutions: 6,189
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: keypad problem

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.


After this, if it does not return to normal operation, please post back and let us know.

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