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New Contributor
Posts: 2
Registered: ‎09-06-2012
My Device: bold9900
My Carrier: MTN

loss of data on bb bold

Hi
Am using the bb bold9900. I suddenly lost all data pictures,videos and music files.
Am able to take pictures and the camera captures as normal but then the pic is not saved strangely enough the total number reduces and no picture saved. Same happens for music files or videos downlaoded or received via either bluetooth or email.
Another strange thing is I still have pictures attached to contacts and the ringtone for my profile

Other than that everything works well. Please help
Posts: 89,209
Likes: 23,756
Solutions: 6,115
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: loss of data on bb bold

ok.

 

1. What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
2. What do you mean lost all "data pictgures,videos and music files"? Lost them from the media card, or the device memory?
3. What changes or anything happened before this occurred? Upgraded the BlackBerry OS, or anything?

4. Open your camera > Press the Menu key > Options > at the bottom of the screen, what is the default SAVE TO location for pictures?

5. I don't understand this:  "Another strange thing is I still have pictures attached to contacts and the ringtone for my profile"  What do you mean?




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New Contributor
Posts: 2
Registered: ‎09-06-2012
My Device: bold9900
My Carrier: MTN

Re: loss of data on bb bold

1. V7.0.0.585.Platform 5.0.0.734
2.I lost them from device memory there is not media card on my fone
3.I copied a movie from a computer then opened it on my laptop watched it half way then unplugged my fone as I wanted to charge. After that I noticed I lost all files.
4.Save to DEVICE
5.This is something I noticed with other smart fones when you save a contact and add a photo to contact what happens is when u delete the foto from the fone then on the contact also there is no picture,but in this case I still have the fotos attached to contact as well as the songs I had selected as my ringtones.

Please let me know if you need any more details. Thankyou