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New Contributor
Sunnyfield66
Posts: 5
Registered: ‎07-21-2011
My Device: Bold 9000

loss of internet connection

i dont currently have the ability to resepond to emails oneither my work or home emails. I cant access the web or facebook but can txt. data flow is turned on.

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: loss of internet connection

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




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New Contributor
Sunnyfield66
Posts: 5
Registered: ‎07-21-2011
My Device: Bold 9000

Re: loss of internet connection

hi, the connection is Mobile Network

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: loss of internet connection

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Sunnyfield66
Posts: 5
Registered: ‎07-21-2011
My Device: Bold 9000

Re: loss of internet connection

yes

New Contributor
Sunnyfield66
Posts: 5
Registered: ‎07-21-2011
My Device: Bold 9000

Re: loss of internet connection

did this earlier. solved the problem for 2 messages then resorted to messgae failures on replying to emails

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: loss of internet connection


Sunnyfield66 wrote:

 then resorted to messgae failures on replying to emails


What exact error are you seeing?

You may may need to open one of the failed emails, scroll to the headers.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Sunnyfield66
Posts: 5
Registered: ‎07-21-2011
My Device: Bold 9000

Re: loss of internet connection

shows as a red cross. the message status is General failure

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: loss of internet connection

Please try this, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code