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New Contributor
ventgord
Posts: 8
Registered: ‎11-11-2012
My Device: Bold 9900
Accepted Solution

media card not recognized

my BB Bold 9900 will not recognize my media card. When I go to Options and check Storage, it states "Media Card is not presently inserted in the device" even though it is. My old Torch recognizes the card with no problem however. I've tried a few cards and the same thing; it won't even ackowledge that a card has been inserted. Can someone please offer some advice on this? thanks.

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: media card not recognized

do you have the option to format the card



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New Contributor
ventgord
Posts: 8
Registered: ‎11-11-2012
My Device: Bold 9900

Re: media card not recognized

no, it's not an option because it says its not inserted but it is.

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Trusted Contributor
JohnPiz
Posts: 112
Registered: ‎12-28-2012
My Device: Bold 9900

Re: media card not recognized

could be a defective slot

did you try removing the battery and see if that helps



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New Contributor
ventgord
Posts: 8
Registered: ‎11-11-2012
My Device: Bold 9900

Re: media card not recognized

well, the only way to insert the card is to remove the battery first, unlike the Torch where the slot is in a different location.

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JSanders
Posts: 85,603
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: media card not recognized

Can you try a different media card IN the 9900?




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New Contributor
ventgord
Posts: 8
Registered: ‎11-11-2012
My Device: Bold 9900

Re: media card not recognized

yes, already did but the same thing.

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Guru I
John_Clark
Posts: 15,954
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: media card not recognized

He says he tried a few cards. Sounds like a defective card slot.

If the device is under warranty I'd get it replaced. If not, the card slot can be replaced but if you can't do it yourself then the cost of replacement could make it not worth it.
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New Contributor
ventgord
Posts: 8
Registered: ‎11-11-2012
My Device: Bold 9900

Re: media card not recognized

Thanks to all. I agree, it seems like a hardware issue but with BB one never knows. my son has an older Bold with the same problem.

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JSanders
Posts: 85,603
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: media card not recognized


John_Clark wrote:
He says he tried a few cards. Sounds like a defective card slot.

Missed reading that... and yes...  :smileywink: 




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