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BlackBerry® Bold™

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hasan226
Posts: 1
Registered: ‎11-23-2012
My Device: bold 9650
My Carrier: warid
Accepted Solution

mep code is blocked

hi

i have bold 9650 unfortunately i got wrong mep code and enterd more than 10 times as result device is blocked...now i am worried wt to do i hav also lost its waranty card plese help me to find easy and best solution....

regards

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JSanders
Posts: 82,907
Likes: 22,683
Solutions: 5,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: mep code is blocked

 

 

After the ten attempts have been used, you must get RIM to unlock the device.

There are two routes, and only two, to achieve this.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

Make sense? Good luck.




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