07-09-2013 02:02 PM
It just happened. tried to send an email and it registered as no with a red cross. Then I had a look at my contact list but couldn't open that either. so I can't see if I now have contacts or not. Tried a couple of restores but no joy. Anyone else had this problem ?
All the best Den
07-09-2013 02:37 PM
Welcome to BlackBerry Support Forums
First advice is a Battery pull restart , do it by removing the Battery while your device is Powered On , wait for a min. then reinsert it back . After reboot please check if you're able to access your address book . If problem persists then please let us know in detail what exactly happened or you're doing just before this problem started .
Regarding your primary issue with emails , please try those steps in the same sequence :
1- Register your Handheld .
2- Delete and Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Try it and let us know.
07-09-2013 03:15 PM
Sorry your name isn't showing. Anyway thanks alot for your reply. I now seem to have my emails back and tried the battery restart but no joy. I click on the address book icon and it locks everything, and can only release it by tapping the power button or the blackberry simbol. I can't remember what I did prior to it happening
07-09-2013 03:46 PM
Its good to know your issues with emails has been resolved !
Regarding address book , have you recently installed any new theme or wallpaper or anything ? If you have then delete that particular application from Options > Device > Application Management > locate and delete any such 3rd party app which you think might be responsible .
07-09-2013 05:21 PM
Strange thing, I just picked up the mobile after about one hour and hit the contacts button and I got addresses from a to d and the. Button doesn't lock now
07-10-2013 07:54 AM
Hi polybend ,
Well .. you had not replied to my previous question , Have you installed any apps or anything before this problem started ?