11-03-2013 05:58 PM
My service provider is o2. I used mobile hotspot to access internet on my i pad when no wifi connection. On a recent rip to S Africa I used a pay as you go vodfone sim card. Now back home using my monthly o2 sim I cannot access mobile hotspot - keep getting a message that I have to subscribe to vodacom mobile hotspot plan. How can I revert default to my normal o2 plan?
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11-04-2013 11:59 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you might have to wipe your device and then again do the above...sometimes, running on a different network corrupts your Service Books so badly that the above cannot fix it. Otherwise, you should contact your mobile service provider for formal support.
11-05-2013 12:04 PM
Thanks so much for your answer. Unfortunately the corruption caused by Vodafone was such that your first suggestion did not help, but having backed up my device I carried out a complete wipe - restored my device and all is now well.
Really grateful for your assistance.
11-05-2013 11:19 PM