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New Contributor
Posts: 2
Registered: ‎01-21-2014
My Device: model 9790
My Carrier: postemobile

model 9790

i can't delete password for protection of my phone .  Can't  de_select the option of my menù : it's locked and I'm not able to go forward

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: model 9790

Is this a password you entered on your device or did you purchase a used device with it in this condition?

 

Check your Options > Device > Security > Information, what is on that screen?




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New Contributor
Posts: 2
Registered: ‎01-21-2014
My Device: model 9790
My Carrier: postemobile

Re: model 9790

there is the pw by I enter in device ( original pw in new device) and it's the same pw I've put to protection my data.

 

Screen with information (options>device> information)  say : PIN  29772D9B  IMEI 359202.04.195872.8

 

Options>Protection>Password>general....It' s enabled possibility to me for un_lock the (delete) pw; I can ONLY modify (not useful for me, i want take-off pw and make free the access)

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: model 9790

Look at Options >Security Options > Information.

What is on that screen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code