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sandhu21
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sandhu21
Posts: 1
Registered: ‎11-22-2012
My Carrier: koodo

my 9790 keeps turning off

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‎11-22-2012 10:03 PM

my bb 9790 keeps turning off everytime i call someone or receive calls, also when i try to take pictures. what should i do?

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sdgardne
Posts: 39,218
Registered: ‎11-28-2008
My Carrier: TMobile

Re: my 9790 keeps turning off

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‎11-26-2012 07:02 PM

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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