09-04-2013 06:13 AM
hi every one
aim new to the forum
have a BB bold 9900 that i tried to software update but got stuck in reboot then nothing
now my computer doesnt recognize it and i only get one light flash when i connect it then nothing
took it to a down town shop who told me the fot ware cannot be flushed or whatever
09-04-2013 11:47 AM - edited 09-04-2013 11:48 AM
Welcome to BB forums
I suggest you try this method hopefully this works for you.
09-04-2013 04:49 PM
Hi and Welcome to the Community!
To prepare (insert plenty of PC reboots as you deem warranted):
1) Uninstall, from your PC, both the Desktop Software as well as any BB OS packages
2) Download and install, to your PC, the current BB Desktop Software
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Now, you can attempt to use these tricks -- if any suggest using the Update Website, instead please use the Desktop Software:
Good luck and let us know!
09-07-2013 10:42 AM
09-08-2013 02:49 PM
sorry for my short reports
i have to say that aim relatively new to blackberry
i did delete any blackberry soft ware from my laptop(windows 7 64 on a macbook pro)
i tried with the desktop software 7.1
i did download 2 softwares one from the middle east and the other is the O2 ireland and i did try both separately of course
the device managed eventually to connect and started to update but it reaches the reboot and gets stuck at around 70% load for ever and ever- i even left it overnight
then i wiped every thing and downloaded desk top v 4.6
wiped the vendor xl which was one file in my case
started the aploader
got a message that it failed to connect and a fatal error occured
i waited and ignored the message in the tenth trial
apploader started but failed to upload the BB OS i downloaded and it keeps telling me there is an error in line one of the app
apploader the continued to upload OS 7.1 and device shows the connection screen and it says all successful but device get stuck again in reboot
i made sure i remove and put back battery where its required and instructed
i dont think there is a hardware issue
if any one has anny further advise please help
guys i already a phone and this is not an emergency but it really challenges me and i want to sort it out
thanks a million
09-08-2013 03:29 PM
Thank you...I think I understand most of that (not all, but enough I hope).
I'm a little concerned about you choosing "desk top v 4.6"...I know that the download portals I've given you links to do not make that available. Unless you have confused "desktop" and "BBOS" installations to the PC? They are separate steps in what I provided to you, and the versions of each do not need to match. You should be able to use only the most recent version of the Desktop Software, and then add to it any BBOS package of any version.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!