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New Contributor
kayanne
Posts: 3
Registered: ‎02-05-2013
My Device: 9320
My Carrier: blackberry curve

my bbm display picture won't change

Heyy people could you help me out here? My blackberry messanger display picture won't change, I've tried everything if someone knows what's wrong or how to sort it out could you please let me know!!
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my bbm display picture won't change

Hi kayanne and welcome to Support Forums

 

 

Generally you can't do much as it updates over the Server , As you had not mentioned what you already tried , So you can try Delete and re-install the same to see if that help . To do that if you are using BBM7 then you contacts are stored with your BlackBerry ID but if your are having any previous version then first do a local backup maybe on your Media Card .

 

Once backup is done On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and the recent version available for your device. Try it and see if it helps.

 

 

 

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Forums Veteran I
Raelic
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: my bbm display picture won't change

Hiya,
Seems like an ongoing issue as I have seen this quite a lot recently.
I assume that it is a server side issue, only time will rectify this.
Cheers

-Raelic
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New Contributor
kayanne
Posts: 3
Registered: ‎02-05-2013
My Device: 9320
My Carrier: blackberry curve

Re: my bbm display picture won't change

Thankyou I will try that now hopefully it will work :smileyhappy:.
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New Member
Anon2911
Posts: 1
Registered: ‎02-06-2013
My Device: Bold 9780
My Carrier: T-Mobile

Re: my bbm display picture won't change

Did it work for you?

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New Contributor
ReceEllisWest
Posts: 3
Registered: ‎05-25-2013
My Device: curve 8520
My Carrier: EE

Re: my bbm display picture won't change

Hi, I don't suppose it worked cos mine aint either:Oops:

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my bbm display picture won't change


ReceEllisWest wrote:

Hi, I don't suppose it worked cos mine aint either:Oops:


Hello ReceEllisWest

 

This issue currently seems to be resolved , Have you tried to reinstall BlackBerry Messenger ? 

 

Are you able to use other BB application without any issue .

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New Contributor
ReceEllisWest
Posts: 3
Registered: ‎05-25-2013
My Device: curve 8520
My Carrier: EE

Re: my bbm display picture won't change

I Can use everyother app fine...  The home screen image wont change either. My pictures wont show eiter:Yawn:

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New Member
suamiwahyu
Posts: 1
Registered: ‎05-18-2014
My Device: curve 9300
My Carrier: indonesia-axis

Re: my bbm display picture won't change

Dear Server,
basically, I removed battery and re-install latest version bbm ,but unfortunately still doesn`t work.Do you have an idea? and Why happen like that?
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