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New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9780 bold
My Carrier: digicel

my black berry

my 9780 hand set just frezzing all the time

& restarting all the time

Hall of Famer II
Posts: 51,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my black berry

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues, you may need to consider more drastic remedy attempts (WIPE, OS Reload, etc.).


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9780 bold
My Carrier: digicel

Re: my black berry

i try what to tell me but is not working

no key is not working my hand set is a bold 9870

Hall of Famer II
Posts: 51,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my black berry

Ummmm...I'm trying to understand...so you cannot get it into Safe Mode because no keys at all work on your BB? That is new information from your first post, and could indicate many things. But, I can't tell how many times you tried to get into Safe Mode...I did say that it can be tricky to get it right, and you may need to try multiple times. But I cannot tell, from your latest post, how many times you've tried. Hopefully you already have a good backup, because if you can't get it into Safe Mode, there is little hope of taking one now.

 


 

But, if I am understanding you and no keys work, then indeed you may not be able to get it into Safe Mode at all. And so may need to try more drastic measures:

 

Of course, if the problem is hardware, then there's nothing to be done. 


 

Further, any chance of the BB having gotten wet? If so, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (longer even...5 days).

 

Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9780 bold
My Carrier: digicel

Re: my black berry

well i try every u say now my phone still freezing n now it say uncaugh exception java.lang.error what that mean

Hall of Famer II
Posts: 51,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my black berry


jasane wrote:

well i try every u say


Sorry, but that's impossible...one of the things I said requires 5 days...


jasane wrote:

now my phone still freezing n now it say uncaugh exception java.lang.error what that mean


There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible.

 

I still cannot tell if you were or were not successful at getting into Safe Mode...and if you were, I cannot tell if that provided any useful information. I really want to help you, but you are forcing me to guess what is happening...which is terribly risky for you. But the remedies from this error are the same as the remedies from your prior symptoms. But, again, I cannot tell what is happening for you, and am averse to providing more recommendations since I cannot tell at all what has happened with what I've already recommended.

 

Further, what I've already recommended are already the most drastic means available. But, if your problem is hardware, then there is nothing I can give you to help with that. Nor can I, at an internet distance, actually diagnose a hardware problem -- all we can do is deduce to a likely hardware (or other) problem, but lacking information from you I can make no deductions.

 

So I guess all I can now recommend you do is seek in-person support from a qualified technician.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9780 bold
My Carrier: digicel

Re: my black berry

my friend have a black berry curve 8520  n all it saying app error 523 (reset) on the screem

Highlighted
Hall of Famer II
Posts: 51,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my black berry


jasane wrote:

my friend have a black berry curve 8520  n all it saying app error 523 (reset) on the screem


Here is a KB that discusses that error:

  • KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code