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BlackBerry® Bold™

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New Contributor
renebourdages
Posts: 2
Registered: ‎10-07-2013
My Device: Blackberry Bold

my blackberry Bold does not want to accept my new e-mail password.

Hi I'm Rene

 

I'm new to this community and I was wondering if anybody could help me.  I changed my password on e-mail account and I'm trying to do the same on my cel...but it just keeps telling me that I don't have the right password.

Anybody can help

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Forums Veteran II
Wolf359
Posts: 3,419
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: my blackberry Bold does not want to accept my new e-mail password.

[ Edited ]

Don't forget if you're using numbers in your password that you have to use the alt key.  I've done this a few times myself where I would not use a cap or correct symbol.  If you know you have the right password, I suggest calling your carrier for email support.  We can offer a few things to try, but you should check with your carrier first.

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New Contributor
renebourdages
Posts: 2
Registered: ‎10-07-2013
My Device: Blackberry Bold

Re: my blackberry Bold does not want to accept my new e-mail password.

Thanks Wolf359 I will check with my carrier.

 

Rene

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,419
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: my blackberry Bold does not want to accept my new e-mail password.

No problem, let us know if you need more help with it.  We can go through deleting and readding the account, just don't want to make things any worse from the beginning!  :smileyhappy:

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.