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New Contributor
quanitah786
Posts: 4
Registered: ‎12-04-2012
My Device: bold 9900
Accepted Solution

my stollen blackberry can't be located because it was wiped

My friend stole my bold 9900 after only having it 4 a month . Not insured n on blackberry protect website it can't be located . It was sold so what can I do to get it back
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John_Clark
Posts: 15,999
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: my stollen blackberry can't be located because it was wiped

I don't know about getting it back but I'd get a new friend.
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New Contributor
quanitah786
Posts: 4
Registered: ‎12-04-2012
My Device: bold 9900

Re: my stollen blackberry can't be located because it was wiped

How do locate its wherabouts ?
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John_Clark
Posts: 15,999
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: my stollen blackberry can't be located because it was wiped

You can't unless you had BB Protect installed and set up.
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New Contributor
quanitah786
Posts: 4
Registered: ‎12-04-2012
My Device: bold 9900

Re: my stollen blackberry can't be located because it was wiped

It was
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Guru I
John_Clark
Posts: 15,999
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: my stollen blackberry can't be located because it was wiped

Then log into www.BlackBerry.com/protect and locate it.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Guru I
John_Clark
Posts: 15,999
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: my stollen blackberry can't be located because it was wiped

If the device has been wiped or Protect uninstalled then you won't be able to locate it regardless.
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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my stollen blackberry can't be located because it was wiped

[ Edited ]

... or if your "friend" has removed the SIM card and inserted their own SIM, then Protect will not connect and locate the device.

 

Report the loss to the police and call your mobile provider to have your SIM blocked, and ask them to blacklist the IMEI of your device as stolen.

 

See more here:; 




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John_Clark
Posts: 15,999
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: my stollen blackberry can't be located because it was wiped

Thanks JSanders! Good advice.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
raging_bulls
Posts: 4
Registered: ‎12-05-2012
My Device: 9810

Re: my stollen blackberry can't be located because it was wiped

There are some apps on the BlackBerry AppWorld that allow you to protect you device. They work on GPS tracking and remote locking of your device. I downloaded one of them a couple of weeks back and I feel safe. Its easy to say that these apps out there make me feel more secure about my Blackberry. This one time I forgot my phone at my work place and I didn't want anyone to look into my mail box. I took out my iPhone and texted my BlackBerry the Lock code to lock the device. And since the device was completely locked, it was nearly impossible to a non techy person with no prior experience in BlackBerry to unlock it!! Haha. I guess there are some good developers out there who care :smileyhappy:

I am there!
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