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BlackBerry® Bold™

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New Member
roblovesjean
Posts: 1
Registered: ‎08-08-2012
My Device: blackberry curve 8520
My Carrier: 02

need help with my bbm

it keeps deleting people off my bbm when im not even touching it ........ say i switch off my phone to goto sleep and turn it back on when i wake up it auto deletes someone off my contact list on  there ......... please help ............. thanks

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: need help with my bbm

Hello roblovesjean,

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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