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New Member
Posts: 2
Registered: ‎09-06-2012
My Device: bold 9780
My Carrier: bmobile
Accepted Solution

new 9780 cannot add email

When I go into setup n select email accounts nothiong is heppening, and if I do get in and select internet email it goes back to setup.  Is there anyway I can add my email address so I can get emails to my blackberry?

Posts: 90,078
Likes: 23,880
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: new 9780 cannot add email

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Member
Posts: 2
Registered: ‎09-06-2012
My Device: bold 9780
My Carrier: bmobile

Re: new 9780 cannot add email

Thank you it worked :smileyvery-happy:

Posts: 90,078
Likes: 23,880
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: new 9780 cannot add email


gkessa wrote:

Thank you it worked :smileyvery-happy:


You're very welcome.

 

Good luck!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code